After-sales
Returns & warranty
Clear, factory-backed after-sales terms so your resale and installation business is protected.
Warranty period
12 months from delivery against manufacturing defects, plus lifetime technical support for your team.
Defective units
Report quality issues with photos or video within 7 days of receipt. Confirmed defects are replaced or credited on your next order.
Spare parts
Batteries, brackets, housings and cables are stocked so repairs can be handled locally without shipping whole units back.
Return shipping
Arranged case by case. For small quantities we usually ship replacements with your next order to avoid freight cost.
1 · Open a case
Email your order number, model, affected quantity and evidence.
2 · Engineering review
Our QC team reviews within 2 working days and confirms the fault type.
3 · Resolution
Replacement units, spare parts or credit note applied to your next shipment.
Not covered by warranty
- Physical damage, crushing or drops beyond the rated protection level
- Water ingress beyond the product's IP rating
- Unauthorised disassembly, repair or firmware modification
- Damage caused during buyer-side transport, storage or installation
Open an after-sales case
Include your order number, model and affected quantity — our QC engineers respond within two working days.